Last updated: October 15, 2026.

At MarsTailor, custom and personalized products are made specifically for each customer based on the artwork, text, options, and design preview they approve. Please review this policy before placing an order.

Custom and personalized products

We do not accept returns, exchanges, or refunds for change of mind, ordering the wrong option, or errors in customer-supplied or customer-approved artwork, text, spelling, colors, or layout. Custom orders cannot be canceled after production has begun.

Damaged, defective, or incorrect products

If a product arrives damaged, has a manufacturing defect, or is materially different from the approved design, please contact us within 14 days of delivery. Include your order number and clear photographs of the product, packaging, and affected area.

After the issue is verified, MarsTailor will remake and reship the affected product at no additional product or standard-shipping cost. Customers do not need to return the defective product unless we specifically request it. If a return is required, we will provide prepaid return instructions. Please do not return any product without prior authorization.

If a remake is not reasonably possible, we will provide another remedy where required by applicable law.

Non-personalized products

Standard products that have not been personalized may be returned within 14 days of delivery if unused and in their original condition. Return shipping for non-defective products is the customer’s responsibility. No restocking fee is charged.

Refund processing

Where a refund is approved for an eligible non-personalized product or otherwise required by applicable law, it will be issued to the original payment method within 5–10 business days after inspection.

How to request help

Email marstailor.com@gmail.com with your order number and supporting photographs. We normally respond within 1 business day.